Annie P Henderson Dr
Social Circle, GA 30025
POSITION SUMMARY:
The Quality Manager is responsible for administering the company quality program in accordance with customer and company requirements.
KEY DUTIES & RESPONSIBILITIES:
1. Establish procedures and processes for maintaining high standards of quality and reliability.
2. Organize and promote company-wide quality improvement efforts.
3. Evaluate and develop improved techniques for the control of quality and reliability.
4. Directly responsible for maintenance of company quality system, reporting on performance of company quality system and updating/improving of company quality system to meet business needs.
5. Liaison with external parties on matters relating to the company quality system.
6. Management and administration of corporate Warranty department.
7. Management and administration of corporate records function.
8. Other duties as assigned.
EXPERTISE REQUIRED:

• 4- year technical degree
• Five to ten years of technical experience, of which two to three years should be in quality administration/management.

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KEY COMPETENCIES:
Competency Title Competency Definition
Leadership Competencies
Communication
Expresses oneself effectively both orally and in written form. Communicate plans and activities in a manner that supports strategies for team member involvement. Actively listens to others.
Creative Problem Solving
Identifies and collects information relevant to the problem. Uses brainstorming techniques to create a variety of choices. Selects the best course of action by identifying all the alternatives and then makes a logical assumption.
Interpersonal Skills
Uses Emotional Intelligence to identify, assess, and control the emotions of oneself and of others. Treats others with respect, trust, and dignity. Works well with others by being considerate of the needs and feelings of each individual. Promotes a productive culture by valuing individuals and their contributions.
Accountability
Sets clear expectations; assigns and accepts accountability for objectives; provides feedback, recognition and enforces consequences
Change Management
Capably embraces, manages, and leads change across the organization while helping others effectively deal with the effects of change.
Coaching & Developing Others
Provides feedback and encourages learning by team members; creates growth opportunities for others; transfers knowledge to others and challenges them to develop their own solutions.
Influencing Others
Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.
Management Competencies
Building Relationships
Connects and build relationships with others inside and outside the organization develops highly effective teams and alliances.
Decision Making
Makes timely decisions with well-developed judgment, while considering alternatives, risks. and other critical decision factors.
Business Acumen Competencies
Critical Thinking Able to think analytically and apply a process of problem identification, solution development and implementation.
Technical Compentencies
Quality and Lean Expertise Proven knowledge and execution of Quality and Lean methods, as modeled after the Toyota Production System
CODE OF ETHICS:
Masterack requires the highest standard of ethics in all business dealings, in particular with customers, suppliers, advisors, employees and authorities. TheQuality Manager shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. Masterack’s critical standards and procedures related to expected conduct are detailed on the company website. The Quality Manager is expected to be familiar with these policies and ensure that they are implemented in all areas of control.
SAFETY:
Safety is paramount on any Masterack operation. TheQuality Manager is expected to be familiar with the company’s safety program and enforce the safety policy always. Never walk past an unsafe act.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in a manufacturing plant environment. Must be able to work in a non-climate-controlled environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.